frequently asked questions
Q: What is the minimum reservation time?
A: The minimum rental period is four nights. There is no maximum rental period.
Q: Do I require an international drivers license?
A: All foreign tourists are required to have a valid driver's license from their home country. If the driver’s license is not in English then we require an international drivers license.
Q: I’m travelling solo; is this suitable for me?
A: Absolutely! We do solo trips quite often when the Jeeps are free.
Q: Does the nightly rate reduce for the longer duration rentals?
A: Unfortunately not.
Q: How much room is in the back for luggage:
A: There is the entire back bench seating plus half of the rear tailgate area open for luggage. It starts to get tight with 4 persons.
Q: Can I pick up or return the vehicle at a later time than specified?
A: Early pick-up (10:30 am) is possible for $150. Late drop-off (3:00 pm) is possible for $150 (subject to availability). This must be agreed upon prior picking up your vehicle.
Q: How much of a reservation deposit is required?
A: A reservation deposit equal to 25% of the invoice total is required to confirm your booking. This will be calculated during the booking process.
Q: Can I rent the vehicle one way?
A: Hastings Overland will entertain one-way rental proposals only prior to renting the Vehicles for an agreed upon rate which compensates for the transit costs and the loss of revenue while the vehicle is unable to be rented.
Q: Does the rental include a satellite phone?
A: No. Satellite phones can be rented from Hastings Overland on a daily rate. Please let us know you will require one at the time of booking and we can coordinate the logistics to ensure you have one reserved for your trip.
Q: Are animals allowed?
A: As much as we love animals, we know that some of our customers may be allergic to them and therefore do not allow them in the vehicles or roof top tents.
Q: How old do I have to be to drive the vehicle?
A: Driver's must be 21 years of age and the driver’s license cannot be a learner’s, novice or similarly restricted license. The license must have been held for at least one year and be valid for the whole length of the rental.
Q: Can the vehicles be driven into the US?
A: Yes. Please notify us if you chose to cross the border to ensure a seamless border crossing.
Q: Can I get picked up from the airport or my hotel?
A: Yes. Please contact us ahead of time and let us know you require a pick up. We will coordinate a pick-up and drop-off for you for an additional fee subject to pick-up location.
Q: How far can I drive the vehicle? Am I limited on the amount of distance I can drive each day?
A: You may drive the vehicle as many kilometres (km) as you would like; however, each rental includes 200 km's per day. If you use more than 200 km per day, each additional KM driven over that allotment will be charged at $0.40/km.
Q: If I have a 4 day rental and I drive 100 km day one, 400 km day two, 0 km day three and 100 km day four, do I have to pay additional distance charges?
A: No. The total rental period is 4 days, giving you 200 km per day. This creates a total of 800 km over the four days. This example only uses 600KM.
Q: Can we camp in areas that are not designated campsites?
A: The short answer is yes. However, unless these spots have been recommended by Hastings Overland we recommend keeping to the recreational, private, and provincial campsites.
Q: How much do the campsites cost? And do they accept credit cards?
A: Campsites range from free to approximately $40 for some private sites with a wide range of amenities. If a custom Hastings Overland trip plan is purchased these fees will be specified.
Q: Is insurance included?
A: No. Insurance is $30/day for all international customers. Local customers are required to also carry a policy but have the option of purchasing through ICBC as well.
Q: Is there a damage deposit required?
A: Yes. $2,500 is the required deposit and will be taken in the form of a pre-authorization. All credit cards are accepted other than American Express.
Q: Why is the Satellite Messenger fee mandatory?
A: Because we care about your safety! Things can happen and in the case of an emergency we want to make sure you have access to us and emergency services.
For an extensive list of our Terms & Conditions please click here.