FREQUENTLY ASKED QUESTIONS
Why we should choose Hastings Overland? ▼
One word: Quality. Quality service, vehicles, gear, response times, unique trip plans, and enthusiasm for all parts of the process. We also encourage our customers to explore the backcountry and we’re proud to be the only company allowing off-road driving. Plus, we love what we do and believe it shows! Not convinced? See what our past customers have said about us on Google, Trip Advisor, and Facebook.
If we have a question, what is the best way to reach out? ▼
Email works best (firstname.lastname@example.org) but you can also reach us using WhatsApp (+1-250-893-6073) or through our Instagram (@hasingsoverland)
If it says you are fully booked during our preferred dates, what should we do? ▼
Contact us! Sometimes we are able to shift the Jeeps around to make room for you.
What are the main advantages of the custom trip planning service? ▼
Not only do we allow you to see each region like a local by showing you places not found on the internet but we also act as an on demand consultant for while you’re on your trip. Many of our customers initially are subject to the “do it all, see it all” syndrome and we help provide tips and expert advice to ensure they’re planning a trip that focuses on quality instead of quantity.
How do we prevent encounters with wild animals? ▼
Our goal is to keep you safe and the wildlife wild, which is why we review a number of wildlife best practices during your orientation. Furthermore, each Jeep comes with a Hastings Overland Manual that includes tips and tricks to help prevent these types of encounters.
Are your Jeeps and tents child-friendly? ▼
Absolutely! The Jeeps can be equipped with child seats of all sizes and the tents have screens on each entry point with zippers that can be tucked away out of reach from the adventurers-in-training.
What’s the difference between your vehicles and a traditional campervan or RV? ▼
Head over to our blog and check out the post titled "Making the Choice: Overlanding or RVing (Campervanning)"
We are new to camping; is this for us? ▼
Absolutely! Once you arrive at our depot we will go over every piece of gear that requires explanation: How to open the tent, operate the stove, how to use four-wheel drive, etc. There is no time limit on the orientation and our number one goal is to make sure you leave our depot feeling prepared and empowered to adventure with confidence! We also supply satellite messengers in the vehicles in case you guys are out of service and require help.
Do I require an international drivers license? ▼
All foreign tourists are required to have a valid driver's license from their home country. As long as you are not driving in BC for over six weeks you will not require an international drives license.
Can I drive off-road? ▼
That's what they're built for! Not only is it permitted, it's encouraged.
Is insurance included? ▼
Insurance is an additional fee. However, unlike most vehicle rental companies, our vehicles are insured (and encouraged) to travel on un-paved back roads and trails!
How much of a reservation deposit is required? ▼
A reservation deposit equal to 35% of the invoice total is required to confirm your booking. This will be calculated during the booking process.
Are animals allowed? ▼
As much as we love animals, we know that some of our customers may be allergic to them and therefore do not allow them in the vehicles or roof top tents.
How old do I have to be to drive the vehicle? ▼
Driver's must be 21 years of age to rent in British Columbia and 25 years of age to rent in California. The driver’s license cannot be a learner’s, novice or similarly restricted license. The license must have been held for at least one year and be valid for the whole length of the rental.
How far can I drive the vehicle? Am I limited on the amount of distance I can drive each day? ▼
You may drive the vehicle as many kilometres/ miles as you would like; however, each rental includes a 200 km's (120 miles) per day allowance. Additional kilometre/mile packages are available for purchase.
Can we camp in areas that are not designated campsites? ▼
The short answer is yes. However, unless these spots have been recommended by Hastings Overland we recommend keeping to the recreational, private, provincial, state or national campsites.
Is there a damage deposit required? ▼
Yes. $2,500 is the required deposit and will be taken in the form of a pre-authorization. All credit cards are accepted other than American Express.
I’m travelling solo; is this suitable for me? ▼
Absolutely! We do solo trips quite often when the Jeeps are free.